ISDN

For as much information as I have got at present Click Here

Cable Modem Registration URLs

Just an additional bit of info you'll need - the ntl code...NTL-CT7-CB484

http://websites.ntl.com/~cablemodem.support/NTL
http://autoreg.autoregister.net/cgi2/cablereg
--The CD registers using this address. And you can also use

http://autoreg.autoregister.net/start.html
to register without using the CD.

You must have already pre-registered with their regional NTL office.

http://www.salon.com/tech/feature/1999/09/23/cable_dsl/index.html

Cable Modems - HiSpeed Internet package.

What is a Cable Modem?

A cable modem enables cable customers to obtain a high speed permanent connection to the internet. The cable modem is connected to the customers computer via an ethernet port and by another lead to the cable TV network.

Process of getting onto ntl: HiSpeed Internet

1. Customer rings local ntl: franchise expressing interrest in ntl: HiSpeed Internet.

2. (a) Customer contacts a third party supplier and purchases cable modem and ethernet card. (b) NTL technician fits lead from cable TV network to cablemodem

3. Customer rings local ntl: franchise and gives them the MAC address written on the back of the cable modem (labeled EA=). The customer will now have a permanent connection at up to 128kbps both ways depending on traffic. (It is possible that the pre-registration download speed may be 256kbps but this is not official)

4. Customer registers using ntl: HiSpeed Internet CD which contains software for Windows 95/98 and Mac OS 8.5 or above. The customer will need a serial number and the account number from their phone bill. The registration process sets up an account in SABS, commences billing for the service in PRISM and raises maximum download speed to 512kbps.

Costs Paid to NTL £40/month flat rate fee £25 fee to fit lead from cable TV network to cable modem Paid to third party supplier

These vary depending on the install option and platform.

Package Netscape Communicator 4.04 5 Email Adresses 10MB Webspace Mail servers = pop.cable.ntl.com & smtp.cable.ntl.com News server = news.cable.ntl.com

We support.

The cable modem is probably working correctly if the following is true

Cable Modem Power Light = Green

Cable Modem Status Light = Green

PC Link Status Light = Green

Any other combinations need to be transfered back to the regions.

Please politely explain the situation to the agent you speak with before transfering the call as they probably know less about cable modems than you do.

We only support the Netscape software.

Cable Modems do not use Dialup Networking or need a username and password to connect. They are permanently connected via an ethernet link so the only things needed in Control Panel -> Network are the ethernet card and tcp/ip. Also please close all cable modems related ISEs in the cable modems queue.

Further Information Customers can be given http://www.ntl.com/cablemodems for further information and the address cablemodem.feedback@ntl.com as a contact.

The CD uses http://autoreg.autoregister.net/cgi2/cablereg to register but if the customer does not want to use our software they can be given http://autoreg.autoregister.net/start.html to register without the CD. For 3COM cable modem support see http://consumer.3com.com/cable/index.html I'd advise you to look at the following websites for further information on the HiSpeed Internet service http://www.ntl.com/cablemodems/hispeed http://groupintranet/residentialservices/BusinessApplications/Information/CableModems/ http://coltss/operations/flippy/ntl/ntlcablemodems.htm

Liason Cablemodem Brief

For latest information about the Cable Modem Service offered by ntl : 
please advise customers of the following web sites:


http://www.ntl.com/cablemodems 
http://www.3com.co.uk 
http://www.3com.com/products/cablemodem/index.html 
http://www.ntl.com/cablemodems/qanda.asp - offical NTL: Cablemodem FAQ 
http://10.112.10.255/ResidentialServices/BusinessApplications/Information/CableModems/faults.htm - Visual Troubleshooter 
If the customer is experiencing problems please follow this guide;

 

Cable Modem Troubleshooting

Cable Modem Power Light = Green 
Cable Modem Status Light = Green 
PC Link Status Light = Green 

Attempt Tech Fixes, eg; 
Cold Boot 
Winipcfg - release & renew 
Network stack, inc. settings 
DHCP 
Winsocks 
 
Cable Modem Power Light = N/A 
Cable Modem Status Light = Orange 
PC Link Status Light = N/A 
 Failed Self test - Refer back to 3Com - 0870 8444546 
Cable Modem Power Light = Green 
Cable Modem Status Light = Blinking Green or Orange 
PC Link Status Light = Nothing 
 Refer back to 3Com - 0870 8444546 
Cable Modem Power Light = Green 
Cable Modem Status Light = Blinking Orange 
PC Link Status Light = Green 
 Possible problem with; 
Cable Tel Network 
Customers Line or local line 
IP Network, Server failure 
Refer back to Local franchise, if already done check with CCOD for Network problems.
 
Cable Modem Power Light = Green 
Cable Modem Status Light = Blinking Orange and Green 
PC Link Status Light = Green 
No Data; Refer back to 01582 610000 (Luton callcentre) 
Advise cmr to check their MAC address is registered with them DHCP servers could be down
 
Cable Modem Power Light = Nothing 
Cable Modem Status Light = Nothing 
PC Link Status Light = Nothing 
No power to modem