ISDN

For as much information as I have got at present Click Here

What is a Cable Modem?

A cable modem enables cable customers to obtain a high speed permanent connection to the internet. The cable modem is connected to the customers computer via an ethernet port and by another lead to the cable TV network.

Process of getting onto ntl: HiSpeed Internet

1. Customer rings local ntl: franchise expressing interrest in ntl: HiSpeed Internet.

2. (a) Customer contacts a third party supplier and purchases cable modem and ethernet card. (b) NTL technician fits lead from cable TV network to cablemodem

3. Customer rings local ntl: franchise and gives them the MAC address written on the back of the cable modem (labeled EA=). The customer will now have a permanent connection at up to 128kbps both ways depending on traffic. (It is possible that the pre-registration download speed may be 256kbps but this is not official)

4. Customer registers using ntl: HiSpeed Internet CD which contains software for Windows 95/98 and Mac OS 8.5 or above. The customer will need a serial number and the account number from their phone bill. The registration process sets up an account in SABS, commences billing for the service in PRISM and raises maximum download speed to 512kbps.

Costs Paid to NTL £40/month flat rate fee £25 fee to fit lead from cable TV network to cable modem Paid to third party supplier

These vary depending on the install option and platform.

Package Netscape Communicator 4.04 5 Email Adresses 10MB Webspace Mail servers =

We support.

The cable modem is probably working correctly if the following is true

Cable Modem Power Light = Green

Cable Modem Status Light = Green

PC Link Status Light = Green

Any other combinations need to be transfered back to the regions.

Please politely explain the situation to the agent you speak with before transfering the call as they probably know less about cable modems than you do.

We only support the Netscape software.

Cable Modems do not use Dialup Networking or need a username and password to connect. They are permanently connected via an ethernet link so the only things needed in Control Panel -> Network are the ethernet card and tcp/ip. Also please close all cable modems related ISEs in the cable modems queue.